In December 2005 ING Commercial Finance installed Pager/Control on the iSeries system at their Bunnik offices.

Tom Hijman, head of systems and network management at ING Commercial Finance chose Pager/Control because "We want staff (whether in the house or "on call") to be notified by mail or SMS when a problem occurs in our core systems, so they are able to take timely action. This action must be taken not only, in a reactive way but also in a pro-active way where staff are notified on, for example, disk capacity reaching predefined thresholds. Informational messages are being sent to operational staff about successful completion of the save procedure. Messages are sent about the status of our High Availability software solution that is critical to our business to allow 24x7 availability. Disruption of the latter service needs urgent attention.

It is used for monitoring our subsystems and jobs that are essential for our daily operations. Pager/Control is highly configurable so we are able to monitor subsystems being active but we also monitor certain subsystems that should not be active during a certain time frame. We also monitor a minimum or maximum number of jobs running in a defined subsystem. We can monitor individual jobs running in our systems.

Also Pager/Control was used in the test/development environment to inform developers about software errors/problem that occur during testing. Pager/Control provides all above mentioned functionality in an easily maintainable way."

The iSeries system is an essential component in the ICT infrastructure of ING Commercial Finance running its sales system software. In today's multiplatform ICT environment the iSeries is a very reliable system. When a problem occurs the system operator is quickly warned by SMS and is able to respond in good time where ever he may be.

Market leader in financing working capital in the Netherlands and part of ING Wholesale Banking. Specialised in factoring, stock financing, purchase financing, and credit management.